Shipping & Returns
Shipping
Free Shipping on all orders over €49.99 within Belgium.
Standard Shipping (Belgium): €4.99 — Delivery within 7-14 business days
International Shipping (EU): €9.99 — Delivery within 10-21 business days
Rest of World: €17.00 — Delivery within 14-28 business days
All orders are carefully packaged and shipped from our European fulfillment center. You will receive a tracking number via email once your order has been dispatched.
Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day money-back guarantee.
How to Return
- Contact us at support@norvelio.com within 30 days of receiving your order
- We will provide you with return instructions and a return authorization number
- Ship the item back in its original packaging
- Once received and inspected, we will process your refund within 5-7 business days
Return Conditions
- Items must be unused and in their original packaging
- Return shipping costs are the responsibility of the customer, unless the item is defective
- Defective items will be replaced or refunded at no additional cost
Our Guarantee
Every NORVELIO product comes with our 30-Day Satisfaction Guarantee. If you don't notice an improvement in your daily wellness routine, we'll give you a full refund. No questions asked.
Questions? Email us at support@norvelio.com